We believe that the true acid test for quality service is not when things go well. Rather, it is the way we respond and manage service recovery on the rare occasions when things go wrong.
All equipment is warranted by FCS to be free from defects in materials and workmanship. However, we realize that any highly sophisticated electro-mechanical and software driven devices can let us down from time to time. For this reason, we provide a dedicated Technical Support Helpline, extended warranty options and a commitment to support the repair and maintenance of products for a minimum of 10 years from the purchase date of the equipment.
Our staff will always seek to resolve any technical questions and are fully supported by the HWM Engineering Team to guide you to a satisfactory outcome. In the rare event that a product develops a defect within the warranty period, it will need to be returned to FCS for inspection and repair.
The procedure for returning a product for servicing or repair is as follows, please click the link below to complete the Service Request form:
Once received by us, we will examine the equipment, make any repairs that are required and return the goods to you within 1-2 weeks of receiving them.