We believe that the true test for quality service is not when things go well but rather, it is the way we respond and manage service recovery, on the rare occasions when things go wrong.
All equipment is warranted by FCS to be free from defects in materials and workmanship. However, we realize that highly sophisticated electro-mechanical and software driven devices can let us down from time to time.
Our staff will always seek to resolve any technical questions and are fully supported by the Engineering Team of our sister company, HWM, to guide you to a satisfactory outcome. In the rare event that a product develops a defect within the warranty period, it will need to be returned to FCS for inspection and repair.
The procedure for returning a product for servicing or repair is as follows:
Please click on this link below to fill out an RMA Repair Form:
When the approved repairs are complete, shipping information will be sent via email to return your items to you. Our goal is always to repair and return your items in a timely manner, occasionally delays may occur due to the availability of service parts. We thank you in advance for your patience.
If you wish to contact the FCS Service Department to discuss your requirements or the repair process, please dial 1 (800) 531-5465 or email [email protected]