Customer Support

We believe that the true test for quality service is not when things go well but rather, it is the way we respond and manage service recovery, on the rare occasions when things go wrong.

Products Under Warranty

All equipment is warranted by FCS to be free from defects in materials and workmanship. However, we realize that highly sophisticated electro-mechanical and software driven devices can let us down from time to time.

To contact our Technical Support team please call 1 (800) 531-5465 or email [email protected]

Our staff will always seek to resolve any technical questions and are fully supported by the Engineering Team of our sister company, HWM, to guide you to a satisfactory outcome. In the rare event that a product develops a defect within the warranty period, it will need to be returned to FCS for inspection and repair.

Returning a Product to FCS for Servicing or Repair

The procedure for returning a product for servicing or repair is as follows:

Please click on this link below to fill out an RMA Repair Form:

https://www.fluidconservation.com/fcs-rma/

  • You will be required to supply full details of the problem together with the system type and serial number(s) of the equipment to be returned/repaired.
  • Please return the equipment with the completed RMA Repair Form to:

    Fluid Conservation Systems
    Attn: Service Department
    502 TechneCenter Drive Suite B
    Milford, Ohio 45150
  • Once received by FCS, we will review the service request form, examine the equipment and send you a full service quotation for the work to be completed. Once the quote is signed and return to the office with a PO # or directions to invoice. We cannot accept responsibility for equipment returned to the office without a RMA Repair Form. Please note that if we have not received an PO # number or direction to invoice within three working months, FCS has the right to return the goods to you at your expense unrepaired.

When the approved repairs are complete, shipping information will be sent via email to return your items to you. Our goal is always to repair and return your items in a timely manner, occasionally delays may occur due to the availability of service parts. We thank you in advance for your patience.

If you wish to contact the FCS Service Department to discuss your requirements or the repair process, please dial 1 (800) 531-5465 or email [email protected]

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Fluid Conservation Systems
502 TechneCenter Drive
Suite B
Milford, OH 45150
T: 1-800-531-5465 F: 513-831-9336 E: [email protected]
Halma
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