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Customer Service

A true test for quality service is not when things go well but how we respond and manage service recovery on rare occasions when things go wrong. Our mission is to make things right as quickly as possible, but in doing so, we require a few steps. The best way to start a repair is to complete a Return Merchandise Authorization (RMA) form. 

Submit an RMA

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Submit an RMA for Service or Repair

The procedure for returning a product for service or repair is as follows:

  • Please click on the RMA button below to fill out an RMA Repair Form:
  • You will be required to supply full details of the problem together with the system type and serial number(s) of the equipment to be returned/repaired.
  • Please return the equipment with the completed RMA Repair Form to:

    Fluid Conservation Systems
    Attn: Service Department
    1960 Old Gatesburg Road Ste 150
    State College, PA 16803

RMA Repair Form

  • After we receive your service request form, we will thoroughly examine the equipment and provide you with a complete service quotation for the necessary work. Once you sign and return the quote along with a PO # or invoicing instructions, we will proceed with the repair. However, please note that we require an RMA Repair Form for any equipment being returned to our office, we will not be able to begin a quote without the RMA. Our goal is to provide efficient and effective service while ensuring a smooth process for our customers.
  • When the approved repairs are complete, shipping information will be sent via email to return your items to you. Our goal is always to repair and return your items in a timely manner, occasionally delays may occur due to the weather.
  • We will furnish a shipping label for all RMAs. If you opt to use a different label other than the one provided by us within 24 hours of your RMA submission, we will not be held responsible if the order does not reach its destination.
  • For Tri-Corr repairs, a minimum service fee of $750 will be applied.

If you need immediate assistance during the repair process, please contact Kim Waltermire at (814) 810-1565. 

Need Parts?

We are happy to help provide new or replacement parts for any of our products. If parts are in stock, many times they will ship within 1-2 days from the request is made. Please fill out this parts request form , and our customer success manager, Peter Sleboda will be in touch with you if he has any questions. If you need immediate assistance, you can reach him at (814) 810-3771. 

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Contact Our Technical Support Team

Please call 800-531-5465

Our staff will always seek to resolve any technical questions and are fully supported by the Engineering Team of our sister company, HWM, to guide you to a satisfactory outcome. In the rare event that a product develops a defect within the warranty period, it will need to be returned to FCS for inspection and repair.

Products Under Warranty

All equipment is warranted by FCS to be free from defects in materials and workmanship. However, we realize that highly sophisticated electro-mechanical and software driven devices can let us down from time to time.

Contact Us Today

FCS can offer the complete turnkey solution including installation, data delivery exports and viewing platforms, enabling reliable meter reading and energy management. 

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